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Health Plan Call Center Rep I in Fort Worth at Cook Children's Health Care System

Date Posted: 9/29/2018

Job Snapshot

  • Employee Type:
  • Location:
    Fort Worth
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Provides accurate, prompt, and courteous service to all Cook Children's Health Plan Members and Providers in a fast-paced call center. Delivers quality service by responding to every inquiry immediately and directly when possible or by collaborating with other CCHP team members involved in the delivery of care to our Members and Providers.


Ø Minimum High School Diploma or equivalent.

Ø 6 months experience in a Call Center Environment or Medical setting, or three months as a CCHP call center contractor.

Ø Excellent verbal, communication, and grammatical skills

Ø Fluent bilingual in English/Spanish

Ø Medical terminology

Ø Computer literate with working knowledge and proficiency with Microsoft Outlook, Excel, Word, and Internet Explorer

Ø Ability to manage priorities and complete tasks in a timely manner within outlined timeframes

Cook Children's is an EOE/AA - Minority/Females/Disability/Vet